Get in Touch With Us

This page explains how to reach the editorial team behind Online Casino Sites, what we can help with, and what falls outside what an independent comparison site is able to do. Most messages we receive come from readers comparing payout speeds, checking a bonus term they do not understand, or trying to work out whether a casino brand is available where they live.

Write to us at [email protected]. Tell us the casino name, the state you are in, and the date the issue happened. Those three details answer most of our follow-up questions before we have to ask them.

What our team can actually help with

We publish research-based reviews. We are not an operator, a regulator, or a payment processor. That boundary decides what is useful to send us.

• Corrections. If a bonus percentage, wagering multiple, minimum deposit or withdrawal limit on our pages no longer matches the operator's own terms, send the page and what you saw. Offer terms change without notice, so reader corrections are genuinely how we catch drift between review cycles.
• Questions about terms we have written about. Wagering requirements, maximum bonus bets, bonus expiry dates, bonus cashout limits, RTP, slot volatility — if our explanation did not land, ask and we will rewrite it.
• Coverage requests. A payment method, a state, a software provider or a game type you want covered.
• Responsible gambling concerns. We will point you to the right support, though we would rather you go straight to it — see the section below.
• Press, partnership and commercial enquiries. Clearly marked as such, and handled separately from editorial.

What we cannot do

• We cannot access, credit, unlock or close an account at any casino. Only the operator can.
• We cannot release a withdrawal, reverse a declined deposit or overturn a voided bonus.
• We cannot act as a regulator or an adjudicator in a dispute. We can explain the complaints route.
• We cannot tell you that any casino is completely safe, and we will not predict what you will win.

Before you email us about a withheld payout

Payout complaints are the most common thing readers write to us about, and there is a faster path than our inbox. Work through it in order:

1. Complete identity verification (KYC) first. Most delayed withdrawals are stalled on documents, not on refusal. Licensed operators must verify identity and age before paying out. Expect a government photo ID, a proof of address, and a proof of the payment instrument used.
2. Check for a source-of-funds request. Larger or unusual withdrawals can trigger an additional check under anti-money-laundering obligations. It is intrusive, it is normal, and ignoring the request stops the clock.
3. Re-read the bonus terms attached to the balance. Unmet wagering requirements, a bet placed above the maximum bonus bet, or a cashout cap on winnings from a no-deposit offer are the usual reasons a payout is reduced or voided.
4. Raise a formal complaint with the operator. Ask for a written response and a reference number. Note the date.
5. Escalate to the licensing body. In the US, that is the gaming regulator of the state that licenses the site — for example a state gaming commission or division of gaming enforcement. Their complaint process, not ours, has legal weight.
6. Then tell us. We cannot resolve it, but a pattern across several readers changes how we write about a brand.

How we rank the casinos shown on this site

Commercial disclosure: some of the brands listed on Online Casino Sites pay us a commission when a reader signs up through our links. That funds the site. It does not buy a position, a rating or a favourable line in a review, and we do not remove criticism at an operator's request. If you think a page reads otherwise, that is exactly the kind of message we want.

Our editorial ratings are our own judgement from published terms and operator documentation, researched and verified — not customer-review scores, and not the result of us depositing or playing. Where an operator advertises a payout speed, we report it as advertised, not as a measured result. Terms below were checked on Sep 25, 2026 and can change at any time.

Three of the listings readers ask about most

Raging Bull sits at the top of our list with a 10.0 editorial rating, and the reason is scale of headline offer rather than payout speed: 410% up to $10,000 plus 50 free spins. That is one of the largest advertised match figures in our table, and it is also the one we get the most questions about. A match of that size almost always carries a high wagering multiple, a maximum bet cap while bonus funds are live, and a limit on how much of the winnings can be cashed out. The limitation is straightforward — a headline number that large is slow to clear, and if payout speed is your priority, the bonus is working against you. Read the terms before you opt in, and check whether the free spins are tied to specific titles.

Magician Bet (9.9) is the one we point payout-focused readers at, because its 101% No Wagering offer removes the single biggest obstacle between a bonus win and a withdrawal. No wagering means bonus winnings are not locked behind a playthrough multiple. It is the cleanest structure in this list. The trade-off is size: 101% is modest next to the 375% and 600% offers elsewhere on the page, and no-wagering deals commonly carry their own restrictions, such as a lower maximum bonus or a cap on the amount credited. Confirm the minimum deposit and any withdrawal minimum before you judge it.

Slots of Vegas (9.9) earns its place on breadth of slot content, with a 375% bonus plus 50 free spins tied specifically to Cash Chaser. A game-specific spins offer is worth checking against your own preferences — if that title does not suit you, the spins are worth less than the number suggests. As with any large percentage match, assume wagering applies and read the cashout limit. Its limitation is the same one that affects most high-match slot bonuses: the effective value depends far more on the multiple and the maximum bonus bet than on the percentage on the banner.

Advertised welcome offers side by side

Casino	Advertised welcome offer	Editorial rating
Raging Bull	410% up to $10,000 + 50 free spins	10.0
Magician Bet	101% no wagering	9.9
Slots of Vegas	375% bonus + 50 free spins on Cash Chaser	9.9
Uptown Aces	600% for new players	9.5
Card Crush	Instant welcome reward: 2 mystery coins and 5 cards	9.4
Zumba Cards	250% deposit bonus up to 250 SC	9.4
BetUS	200% up to $4,000 for new players	9.4
Amazon Jackpots	4 posters + 40 free SC + bonus wheel for $20	9.3
Slots and Casino	500% up to $2,500 x3	9.1
Bets.FM	225% deposit bonus up to 1 BTC + 225 free spins	8.9

Two entries above are worth flagging because readers email us confused by them. Zumba Cards and Amazon Jackpots quote SC — sweepstakes coins — rather than dollars. That is a different model from a real-money deposit bonus, with its own redemption rules. Bets.FM quotes its cap in bitcoin, which means the dollar value moves. Card Crush's reward is described in coins and cards, not cash. If an offer is not denominated in USD, the value you end up with is not fixed, and we will always say so.

Money questions we answer most often

We do not process payments, so we cannot confirm what an individual account will be charged. What we can do is explain the mechanics so you know what to check.

• Minimum deposits. Commonly $10 to $25, and the qualifying minimum for a welcome bonus is often higher than the site's general minimum. Depositing under it is the most frequent reason a bonus does not appear.
• Debit and credit cards. Widely accepted for deposits in the US. Credit card gambling transactions are declined by some issuers and may be treated as a cash advance with interest from day one. Card deposits are usually instant; refunds back to card are not.
• ACH and bank transfer. Slower to clear — typically a few business days — but common for larger withdrawals and usually free at the casino's end. Your bank may still charge.
• E-wallets, including PayPal. Generally the quickest withdrawal route where offered, but PayPal availability depends on the operator and your state. Never assume it is there; check the cashier before you deposit.
• Fees. Many licensed operators charge nothing on a first monthly withdrawal and may apply a fee after that. Currency conversion, crypto network fees and bank charges sit outside the casino's control.
• Withdrawal limits and minimums. There is usually a floor (often around $20 to $50) and a ceiling per day, week or month. Large jackpot wins are frequently paid in installments under those caps — worth knowing before you chase a progressive.
• Timings. Nearly every withdrawal passes through a pending or review period before processing. Advertised times start after approval, not after you press the button.

The games and product lines behind these questions

Knowing which part of a casino you are asking about helps us answer faster. Broadly, the sites listed here cover:

• Slots — the bulk of most libraries, and where RTP and volatility matter most. High-volatility games pay less often and larger; RTP is a long-run average, never a promise about your session.
• Progressive jackpots — pooled prizes that grow until won. Check the withdrawal cap and installment terms before assuming a win arrives as one payment.
• Table games — blackjack, roulette and baccarat, run on random number generators and independently tested for fairness. These often count least toward wagering requirements, sometimes as little as 10% or not at all.
• Live dealer rooms — real dealers streamed in real time, with higher table minimums and usually heavy bonus-contribution restrictions.
• Mobile play — browser-based on most of these brands, with dedicated mobile casino apps on some. Game availability can differ from desktop.

The other products these operators run

Several brands on this list are not casino-only. BetUS runs sportsbook and racebook betting alongside its casino, and Bets.FM combines casino play with sports markets. That matters for two practical reasons: bonuses are usually ring-fenced to one product, so a casino welcome offer will not clear on sports bets, and wallets may or may not be shared. Zumba Cards and Amazon Jackpots operate on a sweepstakes footing rather than a standard real-money one, which changes both how you buy in and how you redeem. If your question is about a sportsbook side of an account, say so — the rules are different.

Who can play, and where

You must be at least 21 in most US jurisdictions that license online casino gaming, and physically located in a state that permits it. There is no single federal licence for online casino play. Regulation is set state by state, by bodies such as state gaming commissions and divisions of gaming enforcement, and each runs its own licensing, complaints and self-exclusion systems. A site accepting registrations from your state is not the same thing as being authorized to serve it — those are separate questions, and the second is the one that determines whether you have consumer protection if something goes wrong.

Before you deposit anywhere, confirm the operator's licence details for your state and check that its name appears on the regulator's own list. Sweepstakes-model sites operate under a different legal framework again, with their own state exclusions. If you are researching sites that sit outside a particular self-exclusion scheme, our guide to casinos not covered by GamStop explains what that does and does not mean for the protections you keep.

If gambling has stopped being fun

Do not use our inbox as a first step here. Call or text 1-800-GAMBLER, available 24/7 across much of the US, or contact the National Council on Problem Gambling. Licensed operators must also offer deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion inside your account settings — you can set those yourself, immediately, without contacting support. Device-level gambling blocking software is another option worth knowing about. Gambling is entertainment with a cost, not a way to make money or fix a financial problem, and no bonus on this page changes that.

What happens after you send a message

A person on the editorial team reads it. We aim to reply within two business days, and longer when a correction needs verifying against an operator's published terms — we would rather be slow and right. We will tell you plainly if something is outside what we can help with, and where to go instead.

If you are writing about a specific offer, include the exact wording you saw and the date you saw it. Terms get updated quietly, and a dated screenshot or quote is the difference between us confirming a change in an afternoon and chasing it for a week. Corrections that hold up get made, and the page gets a fresh check date.